Support
Pick a topic to start an email, or write to us directly at support@guidedaiforkids.com.
We usually reply within one to two business days.
Pairing & devices
Join codes, linking a child’s device, shared family devices, or removing a device.
Subscription & billing
Trial, renewal, cancellation, or a charge you don’t recognize. Billing runs through the app stores.
Safety & content
A conversation that concerns you, a topic that should be blocked, or feedback on our safety filters.
Privacy & data
Access, correct, or delete your family’s data, or ask anything about how we handle it.
Worried about your child’s safety right now?
Pip is not an emergency service. If a child may be in immediate danger, contact your local emergency number first. Afterwards, email us with “Safety” in the subject and we’ll prioritize it.
Frequently asked questions
How does my child start chatting?
Open Pip on the child’s device and choose “I’m a child”. Enter the join code from the parent app, or pair a shared device directly from the parent side. Children never need an account or email.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google. Open your App Store / Google Play subscription settings to cancel; chat stays active until the end of the paid period. You can also reach it from the Account tab in the app.
Can I read my child’s conversations?
Yes. The parent side shows every conversation, and the Issues tab highlights anything that touched a blocked topic. Kids see an age-appropriate notice that parents can read their chats.
How do I delete our data?
Email support@guidedaiforkids.com from your account address and we’ll delete your family’s data, including chat history, within 30 days. Deleting the app alone does not delete stored data.
When you write, include your device model and OS version if the question is technical. Never send your child’s full name, passwords, or payment details.